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Hacienda Tres Rios - BEWARE, they are crooks! Do not buy from them!

BEWARE of this company!! They are frauds who do almost anything to get you to buy their Travel club/Timeshare.

We purchased a travel membership at Hacienda Tres Rios in Playas del Carmen, 30 miles south of Cancun. After over 6 hours of high pressures sales tactics, we signed the contract with Hacienda Tres Rios. We bought 2 weeks per year in a 2 bedroom condo. The models were we shown were beautiful, the resort was gorgeous and the breakfast we were given by one of the restaurants on-site was excellent. They offered us alcoholic drinks but we declined. The longer we stayed there, the lower the price dropped and the better the offer became. Each time we tried to le ave saying we were not interested, we were taken to another area with a different person and offered a lower price with even more "extras" thrown in.

The last place we were taken was a private office with the Sales Manager. He said he was going to give us a very special offer of membership in a VIP Travel Club which he offered only to a few select members. This club was an exchange club that had access to over 8 exchange clubs like RCI and Interval International. They had the ability to make an exchange to any resort these and other clubs exchange services the used. When I asked him how many of the members had access to the VIP Travel Club he said about 1% of the members. He told use the club did not have any exchange fees like RCI and Interval International and they would pay for our membership of $69.

As our membership was the very top level rating, we could exchange for the highest & most exclusive resorts. Because we were buying a 2 bedroom unit (the biggest Tres Rios offered), we could exchange for the biggest units another resort had including 3 and 4 bedroom units as an even exchange. We would be giving 1 worldwide week which could be exchanged anywhere in the world and 1 week at our resort or at one of 5 others they owned in Playas de Carmen, Hacienda Tres Rios.

My husband and I were concerned about the annual maintenance fees. Our fee for a 2 bedroom was $645 per year. We were concerned that if we didn't use the weeks, we would still have to pay the annual maintenance fees. This is when we were told he would give us a very special deal. If we did not use our week in one year, they would waive the maintenance fee for that year. We were relieved at this offer and a step closer to buying.

We were told that Hacienda Tres Rios was an all-inclusive resort that included all meals, drinks (alcoholic and non-alcoholic) and things like scuba diving in their own on-site Cinote, Horseback Riding, use of ATVs, ZIP line riding (which wasn't complete yet) and various other activities. The all-inclusive price was $99/person per day. This was mandatory. We thought, for $99/day we could justify it because scuba gear was expensive and my husband like the included ATV riding through their on-site nature park. The salesman suggested we use 3-4 days at the all inclusive Tres Rios and the other 3-4 days at the Fisherman Resort in Playas del Carmen which did not require the all inclusive fees. We thought that was a great idea.

We were told the membership would not be available for 30 days as they needed time to put our membership into the system, etc. We were also told that this special offer was only good for that day. We were also told that because it was such a rare and uncommon special deal he was offering to us, that we would not be able to cancel the membership after that day. I guess you are giving 5 days to cancel.

When I called the VIP Travel Club a few weeks later, I was told that our membership was not in the system yet. I let them know we were interested in Christmas week and wanted to reserve it as soon as possible hoping we might be in the system early. I was told that since it was January and you could book up to 12 months in advance, there would be no problem in requesting Christmas week once our membership was in the system in a few weeks.

When I called in after our membership became available, I got voicemail. I left a message and no on ever called me back. I tried again, same thing...left message, no one ever called me back. The 3rd call, I got an agent. Of course, I was told that Christmas week and New Years week were not available. But she could get me a studio at the Royal Sunset Club for $562 plus the $85/day per person for the All-Inclusive for Christmas week. As a special promotion they were waiving the extra $200 holiday fee because it was Christmas week.

I was also told that the “All-inclusive” rate for Tres Rios was $149/day per person. How could it have gone up 50% in just over a month??! Plus, for every week I used, it would cost $645.

WATCH OUT when you see these people in the Cancun Airport offering all kinds of free ticket, rental car reimbursements, etc to attend a 90 min presentation. Once you are taken to Tres Rios, you will be very impressed. The resort is amazing and beautiful. You will want to vacation here. But, BEWARE! Read the contract IN DETAIL before signing any thing. Make sure the things you were promised are put in writing! We didn't. It was a BIG mistake.

If it is already to late for you (& you have passed the 5 day cancellation law?), you can contact the American Embassy in Mexico, Office of Citzens Consular Services, Property Unit. 011-52-55-5080-2000 or google for email address. You can also contact PROFECO, it is the Consumer Protection Agency in Mexico. They have a department that handles complaints by people outside of Mexico. They will arrange 3 separate hearings with the company. You will be represented by a PROFECO lawyer and do not have to be present for the hearings. It is a long, slow process but it is all at no cost to the consumer and a wonderful service. We are in this process right now. You can contact them toll-free 01-800-468-8722 or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


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0 #7 Matilda Palmer 2015-05-08 16:20
This company is one of the most fraudulent developers ins the timeshare industry. The only thing you can do is cancel your timeshare contract. I recomend you to visit, there is good information about this fraudulent company.
0 #6 Jason 2012-04-15 01:55
How did you get them to cancel it within Five days. I have 2 more days left and would like to cancel it. I paid 6000 already.

0 #5 Nora Carmona 2011-08-15 16:39
Sue, if you are out there, would like to talk to you ASAP. Would like to know the results of the outcome of your involvement with the American Embassy. Pls email ASAP. Thanks!
0 #4 Carol Schall 2011-02-13 17:17
We just had the same experience but we were able to cancel within the 5 days in writing. Hopefully, nothing else will come of it.
+1 #3 Claire Larson 2010-11-16 02:45
My in-laws (primarily father-in-law) were sucked in to this high pressure scam. They are very unhappy and asked to get out of it within the first 5 days, but were told there were some legal issues and then too much time passed and they didn't have anything in writing about wanting out during the 5 days cancellation period.

We're trying to rent/sell the place. Sad. :(

If you have any advice:

+4 #2 MShin 2010-09-21 19:58
We had a similar experience as the one listed above. As soon as we got home, we tried to book a 2 BR from 12/4-12/11/10 after having been told we would have priority selection and were told that there were no 2BR left- only studios.

I attempted to contact Juan Carlos Morales (the salesperson) multiple times with no call or e-mail returned. They lie- do not purchase from them!
+2 #1 Sue 2010-01-29 12:20
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